Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Explain what a voice gateway is, how it works, and describe its usage, components, and features.
• Describe the characteristics and configuration elements of VoIP call legs.
• Describe how to implement IP phones using Cisco Unified Communications Manager Express.
• Describe the components of a dial plan and explain how to implement a dial pan on a Cisco Unified voice gateway.
• Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.
• Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.
• Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.
• Perform Cisco Unified Communications Manager initial configuration and user management.
• Configure Cisco Unified Communications Manager to support on-cluster calling.
• Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco.
• Implement Cisco Unified Communications Manager media resources.
• Implement Cisco Unified Communications Manager features and applications.
• Describe multisite deployment issues and solutions, and describe and configure required dial plan elements.
• Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode.
• Implement bandwidth management and CAC to prevent oversubscription of the IP WAN.
• Implement Device Mobility and Cisco Extension Mobility.
• Describe and implement CCD deployments.

Prerequisites:

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of fundamental terms and concepts of computer networking including LANs, WANs, and IP switching and routing.
• Ability to configure and operate Cisco IOS routers in IP environment at the CCNA level

Intended Audience

The CCNP Voice course is designed for candidates who are ready to create telephony solutions that are transparent, scalable, and manageable. Field engineers, network engineers, systems engineers, telecommunications equipment installers and others who currently install, configure and support IP telephony solutions, private branch exchanges (PBXs) and voice-mail systems
are eligible to attend this course. This course is also recommended for Internetwork professionals who seek Cisco Certified Network Professional (CCNP) Voice certification. The certification replaces the CCVP certification and is tuned specifically to the role of the Cisco Network Voice Engineer.